Please contact us directly regarding a refund or if you have any questions or concerns about our service. Our customer service agents are available via phone or email.

If you contact your bank to file a dispute, it may take up to 21 days for the funds to return to your account and will require additional paperwork. If you have already filed a dispute, we kindly request that you cancel it and contact us directly for a refund.

We issue refunds according to our refund policy, which can be found in our Terms & Condition.

If your card was lost or stolen and an unknown person used it to purchase a service on our website, please contact your bank’s fraud department directly to initiate an investigation.